Refund policy

If you are a consumer, you are entitled to certain statutory guarantees under the Australian Consumer Law with respect to our Goods.

In particular: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to receive a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does amount to a major failure.

We’re all about long-term relationships at Duff Wines, so please never hesitate to contact us if you are not 100% satisfied with your purchase. We offer full returns on orders for up to 100 days after purchase and a hassle-free returns process.

Please note:

• We can’t accept returns of products that have label or other cosmetic damage
• We don’t accept returns on Gifts.
• If it’s been more than 100 days since your order we can’t accept a return.
• We offer a very generous return policy because we love our customers and want to see you happy above all else. In saying that, we reserve the right to refuse if we think the policy is being taken advantage of unfairly.

How to cancel an order before it is shipped:

Contact us ASAP and we’ll cancel and refund right away.  If you cancel an order after we have shipped it we’ll process the refund once the stock has been recovered and is returned. This may take up to a three weeks because once a package has entered the postal system it can take some time for it to get turned around and sent back to us.